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‎09-06-2021 08:22 AM

HP Recommended
Product: HP Pavilion - 15-cc159nr
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect 3 External monitors (2 DisplayPort and 1 HDMI) to my HP Pavilion Product Number 2SS26UA via a Wavlink docking station using USB-C connection.

 

I am not able to get any of the monitors to be recognized, however other peripherals that are attached seem to be recognized. 

 

I am able to connect the HDMI monitor directly to the laptop via the HDMI port and there are no issues at all, however the problem is when connecting via the USB-C port.

 

I have updated all drivers and still does not work.  I am not sure if there is an issue with the USB-C port or something else.

 

Please provide any assistance possible at your earliest convenience.

 

Thank You!

Category:
1 REPLY 1

‎09-06-2021 05:05 PM

HP Recommended

@MrTaxMan12 

 

The specs of your machine is

           https://support.hp.com/au-en/document/c05810483

 

It ONLY has 1  USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
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