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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- External monitors often going off and on

Create an account on the HP Community to personalize your profile and ask a question
06-13-2025 05:44 AM
I have an HP Zbook and two HP Thunderbolt docks. One dock is used at home and one at the office. This black display problem persists on BOTH docks. And, if I disconnect from the dock, the problem goes away. I did not suspect the dock until I read this thread, so thanks to HP community for helping me troubleshoot this thing. I went against the tide of Dell in our office with this Zbook and for this dock problem and other reasons, my next will be Dell.
06-13-2025 09:59 AM
The easiest way to reset the screens is to press the top of the Thunderbolt. All screens go off and ALL come back on again.
It's a terrible solution for a problem that HP are taking ZERO responsibility for and leaving their customers to figure out workarounds for themselves.
I fully agree with KDSmithAggie - I'm switching to Dell when this setup is due for replacement and I won't be coming back to HP again. Brand loyalty is a two-way street and I've reached the end of this road.
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