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HP Recommended
HP Notebook - 15-ay008tx
Microsoft Windows 10 (64-bit)
HP Notebook - 15-ay008tx started displaying mouse pointer with FLICKERING BLUE CIRCLE besides normal arrow pointer icon. Especially after latest Windows 10 Pro update. Help.
1 REPLY 1
HP Recommended

@RU08 Greetings from the HP Community!

The main reason why this spinning blue circle appears next to your mouse pointer is because of a task that seems to be constantly running in the background and not letting the user to conduct their task smoothly.

 

Step 1: Load Selective Startup

1.Press the Windows Key + R button, then type ‘msconfig’ and click OK.

msconfig

2.Under General tab under, make sure ‘Selective startup’ is checked.

3.Uncheck ‘Load startup items‘ under selective startup.

Perform Clean boot in Windows. Selective startup in system configuration

4.Select Service tab and check the box ‘Hide all Microsoft services.’

5.Now click ‘Disable all’to disable all the unnecessary services which might cause conflict.

hide all microsoft services in system configuration

6.On Startup tab, click ‘Open Task Manager.’

startup open task manager

7.Now in Startup tab (Inside Task Manager) disable all the startup items which are enabled.

disable startup items

8.Click OK and then Restart.

 

IF the issue persists, try the below steps:

 

1.Press Ctrl + Shift + Esc key together to open Task Manager.

Press Ctrl + Shift + Esc to open Task Manager

2.Find the process with the name spool or spooler then right-click on it and select End Task.

3.Close the Task Manager and check if the issue is resolved or not.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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