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FPS drop when plugged in and charging
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Intern
Posts: 29
Member Since: ‎10-16-2014
Message 51 of 72 (306 Views)

Re: FPS drop when plugged in and charging

I called in last week and was assured someone would get back to me with a solution this week - I really like the laptop but it makes it virtually impossible to even do light gaming.

Top Student
Posts: 5
Member Since: ‎12-26-2017
Message 52 of 72 (285 Views)

Re: FPS drop when plugged in and charging

I just tried to undervolt and adjust to turbo all-core 3.7G through ThrottleStop.

It did shorten the period of stuttering but still there's lots of room to improve.

A stronger adapter seems still the only way currently to solve this issue.

 

My 90W adapater is on the way, will update you all the result. 

Top Student
Posts: 7
Member Since: ‎12-29-2017
Message 53 of 72 (238 Views)

Re: FPS drop when plugged in and charging

I just received my 120w adapter and everything is solved.

Intern
Posts: 29
Member Since: ‎10-16-2014
Message 54 of 72 (215 Views)

Re: FPS drop when plugged in and charging

Where did you get it from? Part # or web link?
Top Student
Posts: 7
Member Since: ‎12-29-2017
Message 55 of 72 (204 Views)

Re: FPS drop when plugged in and charging

It's a dutch website called www.viadennis.nl 

 

I didn't order the official adapter but  I made sure that all the specs were the same except the power (w), This one works so I'm happy. 

Top Student
Posts: 5
Member Since: ‎12-26-2017
Message 56 of 72 (150 Views)

Re: FPS drop when plugged in and charging

[ Edited ]

I got my 90w adapter few days ago.

The problem is finally fixed with the updated BIOS (F.04A) together.

 

Top Student
Posts: 7
Member Since: ‎12-29-2017
Message 57 of 72 (121 Views)

Re: FPS drop when plugged in and charging

What problems persist with the 90w adapter? I didn't fully benchmark my system with my 120w adapter, but in msi Afterburner the only limit I reached was a temperature limit instead of the power limit, so I thought the problems were over. 

 

Intern
Posts: 29
Member Since: ‎10-16-2014
Message 58 of 72 (103 Views)

Re: FPS drop when plugged in and charging

If you don’t mind trying it again, what was the temp limit that you hit?
Top Student
Posts: 5
Member Since: ‎12-26-2017
Message 59 of 72 (100 Views)

Re: FPS drop when plugged in and charging

[ Edited ]

I find 70c in my case.
The original limit is around 60.

 

Envy 13 with similar hardward configuration has the same problem.

Envy 13 case

 

I guess the possible story is the original BIOS sets the temperature limit too low.

The power adapter is insufficient as well.

So only when you implement the two measures together (stronger power adapter and updated BIOS) the problem is able to be solved.

Intern
Posts: 29
Member Since: ‎10-16-2014
Message 60 of 72 (74 Views)

Re: FPS drop when plugged in and charging

I'm using that BIOS and the provided adapter and am definitely still seeing issues - can someone please provide the exact model of adapter that they're using and having success with?

 

Thanks.

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