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HP Recommended
HP envy
Microsoft Windows 10 (64-bit)

I purchased an HP Envy 15" about 3 months ago. I really enjoyed the laptop and it was giving good perfomances. 

When I realized the internal microphone and some indicator lights didn't work I contacted HP customer service. After a very long repair proces (Several calls, factory resets and an off-site repair) it got back to me through the mail. They supposedly replaced the motherboard. The things that didn't work were fixed and i was happy.

I started playing my games again after some days and I found out that something was wrong. I am getting extremely annoying fps drops (on games like: League of legends, Valorant etc.). I am reaching 120 fps easily and it is dropping to 60 fps every 5 seconds or so. I wasn't getting these fps drops before the, previously mentioned, repair. This makes my gaming experience much worse and because of the nvidia graphics card which is built in it should be a lot better.

I have all the drivers updated so I don't know what's wrong.  If I had to guess it has to do with the new motherboard but I'm not a pc expert.

 

I'm really tired of all these repair processes but this issue is even more annoying. I hope somebody has an easy solution that works. 

 

Cheers,

Frustrated HP user

1 REPLY 1
HP Recommended

@Sheeper there are many ways to increase FPS and system performance:

  • Update the BIOS.

    For desktop PCs, go to HP Desktop PCs - Updating the BIOS.

    For notebook PCs, go to HP Notebook PCs - Updating the BIOS

  • Update the graphics driver.

    Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card.

  • Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS.

  • Close any applications or programs that are not being used.

  • Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

    1. Press the Windows key and G to open the Game bar.

    2. In the game bar, click Settings.

    3. Click the check box next to the game title to enable Game Mode for that game.

      Plug notebook PCs into an AC adapter to give the graphics card more power.

  • Plug notebook PCs into an AC adapter to give the graphics card more power.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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