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- FW version 1.0.23.0 breaks external display on MacBook

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03-04-2025 02:02 AM
Product: HP USB-C Dock G5
After upgrading the FW of the docking station to version 1.0.23.0, I always have to reset the PRAM or SMC in order for my external screen to work on my MacBook 13 inches from 2017. After disconnecting or suspending the PC, have to reset one of them again.
Downgrading to 1.0.22.0 solved my problem but then by Windows HP laptop decides to update it and I have to manually downgrade it again...
Could that be solved on a future 1.0.24.0 version?
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