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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Face Recognition

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01-11-2020 03:57 PM
Can not set face recognition in HP Pavilion x360 Convertible 14-dh0xxx.
System says that can not find camera compatible with function "Face Recognition Windows Hello".
I ask for help in solving the problem, please.
01-11-2020 04:33 PM - edited 01-11-2020 04:33 PM
What EXACTLY is your HP Pavilion x360 Convertible 14-dh0xxx ? For example HP Pavilion x360 14-dh0048tu, its specs
https://support.hp.com/au-en/document/c06291217
which shows it ONLY has HP Wide Vision HD Camera with integrated dual array digital microphone. This machine needs a 3D or IR camera to support Windows Hello Facial Recognition.
Does your machine have 3D or IR camera ?
Regards.
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01-11-2020 04:47 PM
Thank you, for your immediate responce!
My HP Pavilion x360 Convertible 14-dh0018.
I do not know, does my machine have 3D or IR camera or not, but there is have webcamera. If in my machine does not have 3D or IR camera, it means that i can not set up Face Recognition? Is it decisively by the IR driver?