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‎01-11-2020 03:57 PM

HP Recommended
Product: HP Pavilion x360 Convertible 14-dh0xxx
Operating System: Microsoft Windows 10 (64-bit)

Can not set face recognition in HP Pavilion x360 Convertible 14-dh0xxx.

System says that can not find camera compatible with function "Face Recognition Windows Hello". 

I ask for help in solving the problem, please.

 

Безымянный.png

 
5 people had the same question
2 REPLIES 2

‎01-11-2020 04:33 PM - edited ‎01-11-2020 04:33 PM

HP Recommended

@Abylai 

 

What EXACTLY is your HP Pavilion x360 Convertible 14-dh0xxx  ? For example HP Pavilion x360 14-dh0048tu, its specs

 

     https://support.hp.com/au-en/document/c06291217

 

which shows it ONLY has HP Wide Vision HD Camera with integrated dual array digital microphone.  This machine needs a 3D or IR camera to support Windows Hello Facial Recognition.

 

Does your machine have 3D or IR camera ?

 

Regards.

BH
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‎01-11-2020 04:47 PM

HP Recommended

Thank you, for your immediate responce!

 

My HP Pavilion x360 Convertible 14-dh0018.

 

I do not know, does my machine have 3D or IR camera  or not, but there is have webcamera. If in my machine does not have 3D or IR camera, it means that i can not set up Face Recognition? Is it decisively by the IR driver?

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