Facial recogniton only sometimes works ENVY X360

[KriVis]

The facial recognition only sometimes works (maybe 1 time out of 20). 

It has never did work better than this. I have the laptop for about 1 month and i have tried everything i could find.

- remove the "windows hello face software device" to find out that it doesn't reinstall automaticly. 

- Reset TPM

- update drivers from the HP support site.

- disable fast boot

- ....

Nothing helps. When it fails is says "the camera couldn't be started" (the red lights don't work then either)

I have no idea why it only works sometimes.

Please help,

Thanks in advance!

[Riddle_Decipher · Accepted solution]

@KriVis I have a few steps to help resolve the issue:

Fix-1 Disable and Enable Webcam-
Disabling and enabling the webcam device has worked out for many users facing similar issues.

1. Press Windows key+R to open Run window.

2. To open the utility, type or copy-paste this code and then hit Enter.

devmgmt.msc
Device Manager window will be opened.

3. In Device Manager window, expand “Cameras” to see the available camera devices.

4. Right-click on “Integrated Webcam” and click on “Disable device“.

Disable Camera

5. Right-click on “Integrated Webcam” and then click on “Enable device“.

Enable Device

Reboot your computer.

After rebooting your computer you will be able to sign in with Windows 10 Hello Face.

Fix-2 Uninstall camera driver and reboot
1. You can access the Run window, press Windows key+R.

2. Now, type “devmgmt.msc” and hit Enter.

Run Devicemanager

Device Manager utility will open up.

3. Now, Expand system devices.

System Devices

4. Now, Right-click and Uninstall hp Camera / Windows Hello

5. Reboot your PC.

Fix-3 Turn Biometrics ON (For Windows Pro users Only)
1. Press Windows key + R together from the keyboard.

2. Now, write gpedit.msc in it and click on to open Local Group Policy Editor.

3. Now, Go to Windows Components.

4. Then, Click on Biometrics.

5. Then, Click on Allow the use of Biometrics.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.