Faded and incorrect colors on new Chromebook

[The_Eagle]

Brand new Chromebook.  The colors are faded and seem to have a blue tint.

Is there a setting I can change? Or did I get a bad chromebook?

Thanks in advance.  This has been driving me crazy trying to diagnose this.

[Anand_Andy]

Hi @The_Eagle,

Welcome to the HP Support Community

I understand you are facing a display issue with your HP HP Chromebook 14a-Na0000. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?

While you respond to that I have a few recommendations 

• Turn off the Chromebook by holding down the Power button..
• Press and hold the Refresh button and then tap the Power button. 
• Once the Chromebook starts, release the Refresh button. This performs a hardware reset that can fix your screen. 

I recommend you follow the below steps and check if it helps.

Step 1: Remove external devices

If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.

After you have removed all external devices, turn on the Chromebook.

If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.

If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.

Step 2: Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.

If necessary, press power button again to turn on the laptop.

If the issue persists, continue to the next step.

Step 3: Perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

Hope this helps! Keep me posted. 

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