Faded screen with no Red colour

[Nivaspin]

My Notebook screen looks faded with no red. Video check using HP diagnostic shows failed Video Pallette. 

Is there any soloution other than replacement. Can I replace screenwscreen withawith LCD15" PNP generic monitor or only specific HP item must be used.

[Riddle_Decipher]

@Nivaspin Since you've mentioned a test has failed, it may have provided a 24 character failure ID and I'd appreciate if you could share the same, for better clarity, also, the screen cannot be replaced with any generic part, it has to be with the same part shipped with your device, if you've confirmed it's an LCD failure, you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

Or, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.