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‎04-21-2022 03:32 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea1000 (446B8AV)
Operating System: Microsoft Windows 11

I bought a new HP Spectre x360 Convertible 14-ea1023dx from Best Buy and it runs great on battery power. However, when I connect a docking station to connect two monitors to my laptop, the fans spin continuously. I noticed that problem is persistent when the charger is plugged into the laptop also but not to the same extent. 

 

I downloaded the latest Windows 11 updates and installed the newest graphics cards drivers. I tried to change the battery settings and the thermal settings in the HP Command Center, but that did not help.  I spent hours on the phone with HP support and I have the latest version of BIOS.

 

The docking stations I used to connect the two monitors is a j5create - USB Type-C Mini Docking Station Model # JCD381 which is what Best Buy recommended.   My monitors are HDMI so I need 2 HDMI ports and I have come to find out the HP does not have a branded dock that would work.  

 

Any recommendation on how to solve the problem?  Is anyone successfully running 2 HDMI external monitors with this laptop?  Any other docks that might work?  Prior to this I had a Surface Pro that had no issues running 2 external monitors with a dock.  Any help is appreciated!  

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