Fingerprint scanner not working

[Natalia_2017]

Hello!

Since about a month ago the fingerprint scanner for my laptop is not working anymore, in the sense that when I switch on the notebook, the sensor's light doesn't even blink...Not sure if this is related to any software update, I don't remember exactly, but there was a Window update that I allowed in December and I'm thinking it may be related to that...

Based on some of the recommendations I found here, I went to Device Manager - Biometric Devices, and clicked on the only option I have there - 'Validity Sensors (WBF) (PID=0050)', only to see the following error message: 'Windows has stopped this device because it has reported problems. (Code 43)'. Does anyone know what that means and/or what can be done?

Thanks!

[Dragon-Fur · Accepted solution]

@Natalia_2017

Try / Consider:

Simple Uninstall > Reinstall (no "delete" of the driver)

Open the Device Manager > Click on the offending device  and Uninstall

Click on "Check for hardware changes" and the device should reinstall itself

(Alternatively, Restart the computer to initiate the "reinstall" of the sensor driver.)

If the fingerprint driver does not (re)install itself, or the onboard driver (on your computer) needs to be replaced / updated,

then

1. Uninstall / Delete the existing driver
2. Restart the computer
3. Download, save and install the device manually

HP ENVY 13-d100 Notebook PC - Validity Fingerprint Sensor Driver

Edits - Add "Details" content section

Detailed Procedure - Check / Update Fingerprint Driver

Device Manager - Biometrics Information

1. Device Manager > View “Devices by type” AND “Show hidden devices”
2. Open category Biometric devices
3. Look for and Right-Click on the fingerprint reader device > Properties

If PID is not immediately available in the name of the reader / sensor:

1. Tab Details
2. Under Property, “Device description”
3. Under Value, look for the PID number

Device_Manager_Biometrics_2

==================================================================

If the information file confirms a match to your fingerprint reader hardware,

then continue...

Fingerprint Driver - Remove and Install

Preparation

  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy the files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.

----------------------------------------------------------------------------------

  Create a Restore point before you make changes to your computer's software and setups.

(How to) Create Restore Point

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

==================================================================

Fingerprint Driver

Open Support Home

1. Enter the name of your device (computer)
2. Open the Support Website for your computer
3. Open Category Software, Drivers & Firmware (wording may vary)
4. Open Topic Driver-Keyboard, Mouse and Input Devices
5. NOTE:  If the driver is available, it will likely contain some form of the word "fingerprint"
6. Click open the driver information

Driver Information / Description File

1. Open the Full Details web page for the driver
2. Scroll down, open section Associated Files > click Download
3. The information file will open on your screen.

For example,

Look at / for information regarding what Operating System versions are supported by the driver.

Download-Save-Install

1. Download and Save the fingerprint reader driver to your computer
2. In the Device Manager > Biometrics, add the step in the Uninstall to include the Delete  of the existing fingerprint driver 
3. Restart the computer 
4. Log in using your password or PIN
5. Open File Explorer
6. Navigate to the folder in which you saved the installation package (likely Downloads)
7. Right-Click on the installation package and "Run as Administrator" to install the software
8. After the software is installed, Restart the computer and log in

References

Reference and Resources – Places to find help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Click Thumbs Up on a post to say Thank You!

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Natalia_2017]

Thank you, @Dragon-Fur ! It worked. 🙂 I really appreciate your help!

[Dragon-Fur]

@Natalia_2017

You are welcome.

I am glad it is fixed.

Happy Computing!

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[Hunt27]

I recently made a purchase 

HP ENVY - 13t-ad100 CTO

The fingerprint scanner is not showing up in device manager, I tried installing drivers and Bios update after purchase but still, the device manager doesn't show up the Biometric option.

Can someone please help on the steps.

Thanks for your help

Cheers

[Jesurajan]

I have a finger print issue on my hp Elitebook 840 G3 Notebook

[RSC34]

My scanner has NEVER worked since it was purchased.  

I have tried different fingers and uninstalled the driver more times than I care to mention.

[Dragon-Fur]

@Jesurajan 

==============================================================

Windows PIN 

Reminder:  Windows Fingerprint logon requires that you have your Windows PIN set up before you can use fingerprint logon.

You may already have a Windows PIN login set up and ready to go.  Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed.

Reference

Microsoft - Fix problems with your PIN

==============================================================

HP Software and Drivers - "Other"

If you have not done so, Check and Updates for other than the

1. Fingerprint driver
2. Client Security Software
3. BIOS for your computer

Elitebook 840 G3 - Software and Drivers

If you update any software / drivers, Restart the computer and log in

==============================================================

BIOS Update

If you have not done so, that is if you are not on the latest version of BIOS for your computer,

Update the BIOS 

• Back up all your most critical / sensitive files to other than on the computer.  For example, copy the files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.
•  Connect the computer to AC power and LEAVE it connected to AC power until the BIOS is completely loaded.
• Download-Save the BIOS update file to your computer
• READ all information available on the BIOS page before you update.
• Stop all other programs (email, games, web browsers, etc)
• When you are satisfied it is safe to continue, Install the BIOS

Download and Information Website for your system BIOS:

HP Notebook System BIOS Update (N75)

==============================================================

Fingerprint Driver

• In the Device Manager > Biometrics, add the step in the Uninstall to include the Delete  of the existing fingerprint driver 
• Restart the computer 
• Log in using password
• Install the new driver
• Restart the computer and log in

Fingerprint Driver:

sp99759.exe

Information files:

sp99759.cva

sp99759.html

[Devices]
USB\VID_138A&PID_003d
USB\VID_138A&PID_003f

[Operating Systems]
WT64_1809=OEM
WT64_1903=OEM
WT64_1909=OEM

==============================================================

Client Security Software

Elitebook 840 G3 - Client Security Software

Follow the prompts to update the Security software.

After the software is installed, it is necessary to restart the computer and log in.

==============================================================

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP EliteBook 840 G3 Notebook PC

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.