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HP Recommended
envy 15 ar000nd
Microsoft Windows 10 (64-bit)

The half of my display is dim compared to the other half, I do think the display is broken. What do I have to do to fix it? 

 

In advance of your response.

 

Kindly regards,

 

Bastian de Penning.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey there! @Bastian2003, Thanks for stopping by the HP Support Forums!

 

I understand you have display issues with your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Does the issue persist in BIOS?

 

As you mentioned half of the screen is dim compared to the other half on your PC.

 

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

 

Try performing a BIOS default on your PC and check if it helps.

 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

 

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS from the links below.

 

You can try updating the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Refer this article to further troubleshoot display issues with your PC.

 

If the display issue persists in BIOS it is certainly a hardware issue with your PC.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hey there! @Bastian2003, Thanks for stopping by the HP Support Forums!

 

I understand you have display issues with your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Does the issue persist in BIOS?

 

As you mentioned half of the screen is dim compared to the other half on your PC.

 

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

 

Try performing a BIOS default on your PC and check if it helps.

 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

 

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS from the links below.

 

You can try updating the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Refer this article to further troubleshoot display issues with your PC.

 

If the display issue persists in BIOS it is certainly a hardware issue with your PC.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended

Thx for your help.

 

I tried to reinstall the graphics drivers and it helped.

 

Thanks for your response,

 

Bastian de Penning

HP Recommended

Hi! @Bastian2003, You're welcome and thanks for your prompt response.

 

I am happy to hear that your issue got resolved.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

                             

Take care,

Have a great day! 🙂

 

 

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.