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‎09-05-2022 07:20 PM

HP Recommended
Product: HP Pavilion Laptop PC 15z-eh000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I did an update to my windows earlier (windows 11) and then my screen started flickering so I went back to Windows 10 thinking that will solve the issue but my screen is still flickering. Do you have any suggestions? Thank You for your help. 

Category:
1 REPLY 1

‎09-05-2022 07:41 PM

HP Recommended

Hello @Jan20222 

Sorry to hear that you are having problems ... I would like to help you.

 

In most cases, the display cable behind the screen has come loose. 

 

Recommendation and solution:

 

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- Short circuit test

- General cleaning ...

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

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