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HP Pavilion - 14-ce3002na

My HP Pavilion Plus Laptop 14 has started having a random fault.  After using it for some time on battery mode the screen starts flashing.  The problem is solved by a restart.  This is very inconvenient when working on the large document that can't always be saved.  I have run the HP Hardware diagnostics System but it has not found a fault.  The laptop still has 7 months to run on the warranty.

 

Advice would be gratefully received. 

 

Thanks Nick

3 REPLIES 3
HP Recommended

Here's a video from HP Support about troubleshooting screen issues in Win11:


https://www.youtube.com/watch?v=Z74O0OFZTzU



I am a volunteer and I do not work for, nor represent, HP
If you are experiencing a screen issue on your HP Notebook, you might be able to fix the issue by updating the software settings. This video does not apply to screens that have been physically damaged. For these situations HP recommends using an authorized repair center for repairing or replacing
HP Recommended

Thanks for sending the video.  I had already tried all the options in the video before posting here.  Restarting stops the problem but doesn't resolve it.  I have all the HP update installed including the recently issued BIOS update.  So I'm at a loss - it's a problem because it occurs at random which makes it harder to identify a cause.

HP Recommended

Does this only happen after running on the battery for a while? Does it go away if you then reconnect the charger?

 

Here's a document from HP about battery charging issues:

https://www.hp.com/my-en/shop/tech-takes/post/why-is-my-laptop-battery-not-charging


And Here's a video from HP Support about troubleshooting battery issues:


https://www.youtube.com/watch?v=VCE6cQbzUrI



I am a volunteer and I do not work for, nor represent, HP
Learn how to troubleshoot battery issues for HP notebooks that have a removable battery, like the battery doesn't hold a charge or the notebook won't power on. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at ...
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