Flickering on Latitude 14 screen after switching on

[Walts22]

My laptop HP Pavilion 14 flickers and is black when I switch on. I can go into the BIOS by pressing F10 and recover the BIOS F9 and save the changes and then it's fine until I next reboot.

I've tried downloading SP74687.exe but it says my laptop is not suitable to download this. 

Has anyone got any ideas what to do please? 

[Anand_Andy]

Hi @Walts22,

Welcome to the HP Support Community

I understand you are facing a display flickering issue with your HP Pavilion - 14-Ce3609sa Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Video card drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Blinking or Flashing Screen & HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Walts22 · Accepted solution]

I Andy I've managed to fix it thanks. I re-installed Windows from the BIOS screen which was not nearly as scary as I'd imagined. I had to re-install Office and McAffee but that was fairly easy too. I lost all my favourites in Explorer but I probably needed to cull them anyway. Thank you for your reply, it is very much appreciated. I was lost without my laptop as I rely on it for everything. 

Many thanks, 

Walty 

[Anand_Andy]

@Walts22,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!