• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-24-2020 06:16 AM - edited ‎09-24-2020 06:35 AM

HP Recommended
Product: HP OMEN Laptop 17-cb1010 17 cb1010ur 15D49EA
Operating System: Microsoft Windows 10 (64-bit)

I Just have bought HP OMEN Laptop 17-cb1010 17 cb1010ur 15D49EA a week ago
Installed Win10 Pro there (MSDN ISO, latest build - notebook was shipped with pure DOS.)
installed all updates for Windows

installed all available drivers from HP Driver Store.

and I see that every 20-30-40 seconds image on my screen is tearing apart, the screen is flickering.
here is the video I shot yesterday:

https://www.youtube.com/watch?v=KDc3zTyIn_s
links to exact timestamps with flickering:
https://www.youtube.com/watch?v=KDc3zTyIn_s&t=25s
https://www.youtube.com/watch?v=KDc3zTyIn_s&t=48s

https://www.youtube.com/watch?v=KDc3zTyIn_s&t=61s

https://www.youtube.com/watch?v=KDc3zTyIn_s&t=74s

https://www.youtube.com/watch?v=KDc3zTyIn_s&t=149s

 

what issue it can be? really don't want to bring the device to Service Center...

 

already disappointed in the quality of HP products: both hardware and software.
see my related thread here:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/I-can-t-set-300Hz-refresh-rate-for-my...

 

 

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-27-2020 03:04 AM

HP Recommended

yesterday I have received a call from the service center. they said that compensation papers are ready, and I can get them.

today morning I got the papers.

The next step is the returning of the money at the seller's place and ordering another notebook.

Farewell, HP.
That was a bad experience with you, hope we don't meet in the future.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws

View solution in original post

Was this reply helpful? Yes No
14 REPLIES 14

‎09-26-2020 01:19 AM

HP Recommended

so basically I do not have other option then bring this faulty device to Service Center.
and after a week of owning it, I must bring it to the service center for repairs. an wait for 45 days for repair.
because I deliberately ordered this very expensive model for me, and the reseller refused to take it back and solve the problem with HP by themselves. because there is no way they will be able to sell it in an opened, a little bit used state after repairs.

 

this is THE LAST HP product which I will buy or suggest to buy.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Was this reply helpful? Yes No

‎10-08-2020 03:46 AM

HP Recommended

so Service Center has contacted me today and informed me that the notebook is ready.

they are saying that the did nothing with it, and it was some kind of conflict with HP drivers, and now they have set up all correctly.

I will take it back and see what does that means. 
honestly, i believe they just did nothing.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Was this reply helpful? Yes No

‎10-08-2020 05:19 AM

HP Recommended

as I have expected, the Official Service Center of HP tried to make a fool of me, and actually, they have LIED to me.

they have installed pure Nvidia driver from the Nvidia website and tried to convince me that "all is fine, all is working good".

problem is that 300Hz refresh rate works only with either 

"26.21.14.4276 Rev.A 718.8 MB May 15, 2020"

or

"27.21.14.5167 Rev.B 729.2 MB Jul 15, 2020"

drivers from HP Support website. 

300Hz refresh rate DOES NOT WORK WITH ORIGINAL NVIDIA DRIVER.

unfortunately, they didn't listen to me when I have told it to them and totally ignored that statement.

so I can draw a line here:
HP is unable to release a product of reasonable quality.

HP is unable to hire engineers who will be able to listen to the customer when the customer explains the problem.

HP is unable to care about their customers (because they told me that I can get to the service and take the working device, but as engineers themselves have said - flickering is absent only at 60Hz, which states the fact that issue is NOT fixed, and they know about it.)

HP is unable to hold high standards of service support and is trying to cheat on their customers, trying to abuse their trust

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Was this reply helpful? Yes No

‎10-09-2020 01:03 PM

HP Recommended

ok, today I have been contacted by HP representative in CIS region and they have confirmed my worst thoughts.

they just don't know what to do.

and they asked me to take my device from repairs until they will found out what's wrong.

 

isn't that strange? to return a faulty device to a customer when the customer expects that some repairs are being made with it?

 

basically, they said "we cannot fix the device, we do not know what to do, please take it back and use until we found out what to do"

 

this is nonsense.

embarrassing nonsense which official HP representatives are doing.

 

according to Ukrainian Law (i am from Ukraine and have purchased the notebook here) they had 14 days to fix the defect.

14 days have passed today.

 

according to our law, I am willing to ask a refund, and I have just responded to their email with my refund request.

 

let's take a look at what they will come up with next.

 

HP = THE WORST EXPERIENCE EVER.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Was this reply helpful? Yes No

‎10-09-2020 04:16 PM

HP Recommended

funny is that this is one of THE KEY FEATURES of this device, according to the advertisement on HP website.

and it does not work!

this is the specification website:

https://www8.hp.com/ua/ru/laptops/product-details/35391479

and among the very first features listed we can see the "300Hz refresh rate, 3ms response time".

and it does not work.

and HP does not know how to fix it.

and HP tries to cheat on me and said "it's not so important, please take your device back home and use it as it is"

 

bu11sh!t, I'd say.

this is anything but customer care. 

I am very disappointed in HP.

 

screenshot of the specifications page, unfortunately in russian:

Selection_07281.png

 

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Was this reply helpful? Yes No

‎10-16-2020 06:13 AM

HP Recommended

today I celebrate THREE WEEKS of my device being kept in HP Service Center without any results.

I have bought the device, spent ~2500USD on it.

almost immediately figured out that it is broken

prepared a detailed explanation of what's wrong, created a video, created a doc with an essay.

8 days since the purchase date I have brought it to service.

service has immediately confirmed that the issue is present.

three weeks later: NO RESULTS.
just attempts of different HP representatives to:
- fool me and cheat on me.

- to return the faulty device to me.

- to convince me that one of the main device features is not so important

- to convince me that service has 45 days to perform repairs 

- to convince me that Ukrainian law allows them to repair the device for 45 days, and refer to totally wrong law article, where there is NO any warranty terms re-definement.

- to mislead me with different explanations of what's going on (different HP representatives are telling me different things about my device)

 

seems to be there is no other way than a bad way with HP Service.

I have contacted my lawyers today and waiting for feedback from them.

it is very very sad that I am forced to act like this.

but seems to be there are no other choice.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Was this reply helpful? Yes No

‎10-19-2020 05:52 PM

HP Recommended

and even more now. HP representatives are now disregarding me!

just ignoring my questions, both CIS Support emails and Forum Private messages.

so all is great in HP:

great communication.

great support.

great customer-friendly behavior.

great quality.

seems to be I just lost 2500 USD.

it will be a great lesson to not deal with them again ever.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Was this reply helpful? Yes No

‎10-20-2020 12:23 PM

HP Recommended

no answer today.

-----
If anything can go wrong, it will. If someone can get it wrong, they will. If you can think of four ways that something can go wrong, it will go wrong in a fifth way. (c) Murphy’s Laws
Was this reply helpful? Yes No

‎10-21-2020 03:30 PM

HP Recommended

The team is working with our software team on this. We will update you as soon as we hear from them.


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.