Flickering screen at HP OMEN Laptop 17-cb1010 17 cb1010ur 15D49EA

[dvsx86]

no way, the answer here!

you are saying to me that software team is working, yes?
and official CIS region representative from HP is saying that they have ordered some parts to replace.

you can translate it from russian:

I quote in russian:

Spoiler

Добрый день, Виталий,
Сейчас сервисный центр осуществляет заказ запчастей.

В случае, если будет очевидно, что мы не сможем решить проблему в оговорённые в приемных документах сроки, Вам будет выдан акт неремонтопригодности для возврата денежных средств через продающую организацию.

Spoiler

Good afternoon, Vitaly,
Now the service center is ordering spare parts.

If it is obvious that we will not be able to solve the problem within the time frame specified in the acceptance documents, you will be issued a non-repairable certificate for refunding funds through the selling organization.

and here is the translation.

again, it is spare parts? or just waiting for the software team to fix the issue?
did you both agree on what to say to me?

seems to be you are not.

I have purchased the device 17 September 2020 (36 days ago).

owned it 8 (EIGHT DAYS!)
and starting from 25 September 2020 it is "in repairs" (28 days already!).

do you have the answer WHEN your parts will arrive? when the software team will fix the issue?

or I just paid HP 2500 USD for these forum messages? for the email letters? for the ignorance of Ukrainian law?

actually, by Ukrainian Law, you MUST refund to the customer if you are NOT ABLE to fix the device in 14 days.

this is a link to the actual Ukrainian law about Warranty repairs terms: https://zakon.rada.gov.ua/laws/show/1023-12#Text

this is a quote from there:

Spoiler

ЗАКОН УКРАЇНИ

Про захист прав споживачів

Розділ I

ЗАГАЛЬНІ ПОЛОЖЕННЯ

Стаття 1. Визначення термінів

12) істотний недолік - недолік, який робить неможливим чи недопустимим використання товару відповідно до його цільового призначення, виник з вини виробника (продавця, виконавця), після його усунення проявляється знову з незалежних від споживача причин і при цьому наділений хоча б однією з нижченаведених ознак:

а) він взагалі не може бути усунутий;

б) його усунення потребує понад чотирнадцять календарних днів;

в) він робить товар суттєво іншим, ніж передбачено договором;

Стаття 8. Права споживача у разі придбання ним товару неналежної якості

1. У разі виявлення протягом встановленого гарантійного строку недоліків споживач, в порядку та у строки, що встановлені законодавством, має право вимагати:

1) пропорційного зменшення ціни;
2) безоплатного усунення недоліків товару в розумний строк;
3) відшкодування витрат на усунення недоліків товару.

У разі виявлення протягом встановленого гарантійного строку істотних недоліків, які виникли з вини виробника товару (продавця, виконавця), або фальсифікації товару, підтверджених за необхідності висновком експертизи, споживач, в порядку та у строки, що встановлені законодавством і на підставі обов'язкових для сторін правил чи договору, має право за своїм вибором вимагати від продавця або виробника:
1) розірвання договору та повернення сплаченої за товар грошової суми;
2) вимагати заміни товару на такий же товар або на аналогічний, з числа наявних у продавця (виробника), товар.

and here is the translation:

Spoiler

LAW OF UKRAINE

On consumer protection

Section I

TERMS

Article 1. Definition of terms

12) significant defect - a defect that makes it impossible or inadmissible to use the product in accordance with its intended purpose, arose through the fault of the manufacturer (seller, performer), after its elimination manifests itself again for reasons beyond the consumer and endowed with at least one of the following features :

a) it cannot be eliminated at all;

b) its elimination requires more than fourteen calendar days;

c) he makes the goods significantly different than provided by the contract;

Article 8. Consumer rights in case of purchase of goods of improper quality

1. In case of detection of defects during the established warranty period, the consumer, in the manner and within the time limits established by law, has the right to demand:

1) proportional reduction of the price;
2) free elimination of defects of the goods within a reasonable time;
3) reimbursement of expenses for elimination of defects of the goods.

In case of detection during the established warranty period of significant defects caused by the fault of the manufacturer of the goods (seller, executor), or falsification of the goods, confirmed if necessary by the conclusion of examination, the consumer, in the order and in the terms established by the legislation. parties to the rules or contract, has the right to choose from the seller or manufacturer:
1) termination of the contract and return of the amount paid for the goods;
2) require the replacement of goods with the same goods or similar, from among those available from the seller (manufacturer), goods.

I require termination of the contract and return of the amount paid for the goods.

because you have FAILED to fix the device in time, according to Ukrainian law.

and right now HP is breaking the Ukrainian law.

---

[dvsx86]

ok, so it's getting better:

yesterday, after ONE MONTH in the service center, I have received a promise from HP representative in CIS region, that I will get compensation for this device.

also, the service center has reached out to me and requested to fill the form for a compensation request.

I have filled the form as they wanted, and sent them back almost immediately.

Now I am waiting for actual compensation papers.

[dvsx86 · Accepted solution]

yesterday I have received a call from the service center. they said that compensation papers are ready, and I can get them.

today morning I got the papers.

The next step is the returning of the money at the seller's place and ordering another notebook.

Farewell, HP.
That was a bad experience with you, hope we don't meet in the future.

[dvsx86]

yesterday I have received a call from the service center. they said that compensation papers are ready, and I can get them.

today morning I got the papers.

The next step is the returning of the money at the seller's place and ordering another notebook.

Farewell, HP.
That was a bad experience with you, hope we don't meet in the future.

(full story is here https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Flickering-screen-at-HP-OMEN-Laptop-1... )

[Betty0610]

I understand 🙂

Stay safe!