Front Camera Blurry

[Hettii]

My front camera is blurry. There is nothing covering it, it is clean, it just won't display a clear image. The rear camera is crystal clear but useless for virtual meetings, presentations, and most importantly, staying in touch with my children. Please help me solve this issue ASAP. I have an HP Chromebook x2 11 inch 11-da0000 (323K7AV), brand new. The camera was working when I first got it in January but then stopped working a month or two later for seemingly no reason. I have the latest update running. Please advise. Thank you in advance for your help!

[Nirvana_95]

Hi @Hettii 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing Camera-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

If your camera isn't working, though you've gone through the below steps, it could be a hardware malfunction:

1. Turn off your Chromebook, then turn it back on.
2. Follow the steps using the link here: https://support.hp.com/sg-en/document/c08218457 
3. Reset your Chromebook.
4. Recover your Chromebook.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Hettii 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!