Fuzzy / blurry screen - intermittent

[david0514]

I have a fuzzy screen issue too - neither of the two previous articles I found on this board worked for me. Updating Windows, the HP assistant, drivers, etc. all did not work. I had the laptop for only 6 months before this started happening. I worked with HP warrantee support 3 times in 7 months and they were not able to fix it, so maybe somebody here has an idea? Unfortunately the laptop is now out of warrantee.

This is an intermittent problem. The screen display gets fuzzy, almost like it is vibrating. I did a screen video capture with Camtasia and it showed no fuzziness when the main screen got fuzzy. I attached a secondary monitor and it also showed no fuzziness when the main screen was fuzzy.

In the past month, out of warrantee, the screen sometimes gets completely blank except for a bright line at the top.

Thanks in advance!

[Irfan_06]

Hi @david0514,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop screen.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[david0514]

Thanks, Irwin!

Although this problem started well under warrantee, I decided to pay HP SmartFriend to provide help (grumble, grumble). 

The first SmartFriend did a bunch of troubleshooting and updating unused programs / boot-up programs but the problem came back.

The second SmartFriend had me do what you suggested, go into the BIOS menu, but no problem appeared there.

Their suggestion now is to do a complete Windows reinstall. Of course I'm not happy about having to back up all of my files and reinstall my programs (assuming that the serial codes will work for a second install ...)

[Irfan_06]

Hi @david0514,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support