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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎06-10-2024 08:43 AM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-cr0000 (537Z9AV)
Operating System: Microsoft Windows 11

I have a fuzzy screen issue too - neither of the two previous articles I found on this board worked for me. Updating Windows, the HP assistant, drivers, etc. all did not work. I had the laptop for only 6 months before this started happening. I worked with HP warrantee support 3 times in 7 months and they were not able to fix it, so maybe somebody here has an idea? Unfortunately the laptop is now out of warrantee.

 

This is an intermittent problem. The screen display gets fuzzy, almost like it is vibrating. I did a screen video capture with Camtasia and it showed no fuzziness when the main screen got fuzzy. I attached a secondary monitor and it also showed no fuzziness when the main screen was fuzzy.

 

In the past month, out of warrantee, the screen sometimes gets completely blank except for a bright line at the top.

 

Thanks in advance!

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