• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

Hello there, 
I am facing an issue from past two months that my pc randomly show ghost image or artifact like stuff on screen and it disappears in 1-2 hrs, Then it appeared in 10-15 days later after that slowly it reached to a point where i am getting ghost image every now and then. My laptop is not even completely 3 years old, Not only it happens when starting the laptop but sometime if i just put the lid down for few mins and reopen it again same issue. Why is it happening ??
HP Pavilion Gaming 15-dk2100tx Laptop
System specs :-
11th Gen Intel(R) Core(TM) i5-11300H @ 3.10GHz
Intel(R) Iris(R) Xe Graphics (connected to display)
NVIDIA GTX 1650 4gb
8gb ram 3200mhz
256gb SSD
1tb HDD
Display:-
1080p 144hz 

DARK0BOI_0-1741525854908.pngDARK0BOI_1-1741525952370.png

 

4 REPLIES 4
HP Recommended

Probably overheating.

 

Get the dust bunnies out of the laptop.
Charge the battery fully before running any intensive applications. Your laptop will overheat if it has to both charge and run at turbo speed.

To mitigate the heat problem you should use a laptop cooler.

In the Advanced Power Plan, set the percent processor utilization to %99 instead of %100 to prevent going into turbo. This can make a huge difference in temperature.  If you are using the Omen game hub it can monitor temperature.  I read that it also overrides any processor settings in the power plan.  The OGM on my 30L does not allow setting speed so my power plan can be set to %99

 

If you cannot use OGM then use coretemp.

 

 

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

I clean dust every 3 months. Secondly laptop is mostly used in charging so i don't have to worry about using intensive application. 3rd turbo boost is disabled cause it used to make my laptop run like a nuclear reactor so i disabled is permanently. My temp are around 40-45 normal and 75-80 at very intensive tasks.

 

HP Recommended

You have done everything right. 

Artifacts typically come from the graphics processor.

The application GPUz can monitor CPU and  GPU temperatures and show hot spots and power consumption.  Features can vary depending on the GPU.

BeemerBiker_0-1741529593413.png

 

At room temperature, if you power on your PC and run UEFI diagnostics, any errors that show up are hardware related and not software or Windows.

Check to see if there is a hardware problem: Watch this video.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.  Select the graphics test and look for artifacts.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Does integrated gpu also give artifact ? cause my display is connected integrated gpu not dedicated directly. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.