Getting flickering black screen and then BSOD - Video_TDR_failure (atikmpag.sys)

[Diacyl]

Hello,

After I torrented this large video file (31GB), whenever I tried to access that folder or delete it, I will start to have black screens every few seconds and shortly after a BSOD saying video_TDR_failure (atikmpag.sys). I refreshed my laptop and mangaed to delete the file but i still keep getting the BSOD when i tried to open games. I have tried to reinstall the system driver and update its still not fixed. Help please and thanks in advance! 

[Riddle_Decipher]

@Diacyl

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you get a BSOD with the error atikmpag.sys,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you reinstall the windows? is that what you meant by refreshed the laptop? if not, could you elaborate?

While you respond to that, here's a few things you could do:

• Restart the computer into the safe mode with networking,
• Go to C:windows/drivers/atikmpag.sys and deleted the file,
• Reboot and the BSOD shouldn't re-appear, then simply download the latest Ati graphics driver from HP to resolve the issue.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

[Diacyl]

Hey thank you for the reply!

I tried what you suggested but the BSOD still showed up with the same error when I try to open the game again...

PS: Yea by refresh I meant reinstalling windows 

[Riddle_Decipher · Accepted solution]

@Diacyl

You've done a remarkable job performing the steps suggested earlier, great work 🙂 

And don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. 

How did you reinstall the OS, was it using a retail copy of windows from the local store,

Or did you make use of the HP Recovery media?

Follow every step, one at a time: 

Step 1: Download and install the latest ATi graphic driver AND DONT TURN OFF OR RESTART YOUR COMPUTER AFTER INSTALLATION 

Step 2: Then go to C:\Windows\System32\Drivers and rename atikmpag.sys to atikmpag.sys.old. 

Step 3: Go to ati directory (usually in C:\ATI) and find the file atikmpag.sys. 

Step 4: Copy the file to your Desktop directory. 

Step 5: Open cmd.exe by going to Start -> type cmd in the search box and hit enter. 

Step 6: Change the directory to Desktop by typing chdir Desktop. 

Step 7: Then, type EXPAND.EXE atikmdag.sy_ atikmpag.sys. Or, 

expand -r atikmpag.sy_ atikmpag.sys 

Step 8: When the expansion is complete, copy the new atikmpag.sys from your Desktop to 

C:\Windows\System32\Drivers 

Step 9: Restart your computer and the problem should be resolved. 

  

I also found this video on YouTube that should help: Click here (atikmpag.sys - also mentioned as atikmdag.sys)

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck.

[Diacyl]

Thank you for all the help! 

[Riddle_Decipher]

@Diacyl

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution you were looking for. 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
Take care now and do have a fabulous week ahead. 🙂