07-07-2019 03:21 AM
My HP ENVY touchscreen laptop has got pink screen and inappropriate display. Laptop's model is M6-W103DX and OS is Windows 10 (64 Bit). Could anyone suggest what went wrong and how could it be recovered?
07-09-2019 05:48 PM
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
Firstly, let's perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.
Also, boot the computer into the Bios screen and check if you're getting a pink screen
- Turn off your computer
- Make sure you have connected the power cable
- Turn on your notebook, as it is starting press the F10 button repeatedly. if the issue appears on the BIOS screen. its a hardware related issue with the internal display.
And, also you can check the display on an external monitor or TV.
Hope this helps! Keep me posted for further assistance.
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