Getting rid of HP Smart pop up

[Patknow]

How can I get rid of the HP banner that pops in from the right of the screen trying to get me to to go to HP smart? It is extremely annoying. I have a 7858 printer.

[Jeet_singh]

Hi @Patknow,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I reviewed the post for assistance regarding disabling smart install. I will be glad to assist you here.

To assist you better and to provide you with an accurate response I would require more information regarding this.

• Did this pop up recently after a windows or software update?

For now please try these steps:

From the printer front panel open the Service Menu.

Then go to HP Smart Install and set it as Off.

Now Smart Install should be disabled.

If this does not work, please uninstall the printer software by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• If Regedit option cannot be done, please ignore that step.
• Restart the PC again. 

Download the latest full feature driver from  http://ftp.hp.com/pub/softlib/software13/printers/EN7800/EN7800_Full_WebPack_44.1.2554.exe  and install it on the computer. Please select the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer. 

Here is a forum link to disable smart install also: https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Disable-quot-HP-Smart-Intall-quot-for-USB... You could check it out.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,