cancel
Showing results for 
Search instead for 
Did you mean: 
youssefhusseinn
New member
4 2 0 0
Message 1 of 4
144
Flag Post

Solved!

Ghost touches on my Pavilion screen.

HP Recommended
HP Pavilion X360 Convertible 14-Dh0087ne
Microsoft Windows 10 (64-bit)

Hello!

 

I have an HP Pavilion X360 Convertible 14-Dh0087ne. Lately a very weird thing is happening to my touch screen. I keep getting random touches in a vertical right about one third from the right of the screen.

As shown in the following video.

https://youtu.be/92zixZqW8-g

My screen wasn't bumped or anything before this started to happen.

 

Any idea what would cause that? I have all the recent updates installed from Windows 10 and HP Support Assistant.

 

Thank you in advance.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,944 2,571
Message 2 of 4
Flag Post
HP Recommended

@youssefhusseinn

 

I reviewed your post and I understand that you are facing issues with ghost touches.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
youssefhusseinn
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

I tried them all, but I believe the tip that worked for me was going to the Device Manager, uninstalling the touchscreen driver, then restarting the laptop so that it re-installs. Four days have passed now and it didn't happen again.

Thank you so much!

Reply
0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,944 2,571
Message 4 of 4
Flag Post
HP Recommended

@youssefhusseinn

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation