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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: Gpu artifacts
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09-11-2022 11:53 AM
I have a huge problem with my Omen Hp laptop. Omen model Cb0006na, it has an i7-9750h processor and rtx 2070 gpu.
Last night I started having these artifacts on the screen while I was gaming on it. Today it won't even boot into windows, no matter what I try. These are some screenshots of the display glitches on the laptop. The laptop was cleaned periodically and the thermal paste changed every 4 months, due to high increase in dust and heating levels.
I never overclocked the gpu or cpu, I undervolted the cpu, but not the gpu, this is an issue I assume with the video card, and I haven't touched that. The laptop is almost three years old. Is this the lifespan of a 1.600£ laptop from HP?
If that's so, I will avoid HP like the plague from now on.
Solved! Go to Solution.
Accepted Solutions
09-12-2022 02:21 AM
Hello @Ellusive
HP warranty valid -> Contact HP Support for service repair
HP warranty expired:
In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked
- Desolder and replace GPU
- General cleaning ...
You should have it serviced by a professional notebook (chip level) repair store.
Good luck
09-11-2022 12:31 PM
Hello @Ellusive
Sorry to hear that you are having problems ... I would like to help you.
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform <all> tests
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results ( error messages, take pictures )
09-11-2022 01:35 PM - edited 09-11-2022 01:41 PM
Hi,
The problem is since it started to give me these artifacts, some bsod error pops up, and now it won't let me boot into windows at all. I tried a reset on the laptop, and it doesn't work, I tried also a recovery and it didn't work as well. The errors I get are as follows: windows system32 winload.efi 0xc0000000f and srttrail.txt 0xc0000001. Because of these two, I cannot log into my computer at all.
Any suggestions?
Later edit: I am doing the diagnostics right now as I type on mu phone. I'll post the results once it's finished, it may take a while.
09-12-2022 02:06 AM - edited 09-12-2022 02:14 AM
Hi,
I've done almost all tests and all passed, but when I did all the video memory tests, there were artifacts all over the screen for a few moments, than they dissapeared. This kept going on and off for one hour on the long video memory test.
Later edit: this is a video of a short video memory test, you can clearly see the artifacts on screen poping up in places.
<iframe title="vimeo-player" src="https://player.vimeo.com/video/748685796?h=fdbaeea135" width="640" height="1137" frameborder="0" allowfullscreen></iframe>
09-12-2022 02:21 AM
Hello @Ellusive
HP warranty valid -> Contact HP Support for service repair
HP warranty expired:
In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked
- Desolder and replace GPU
- General cleaning ...
You should have it serviced by a professional notebook (chip level) repair store.
Good luck