Graphic card not working in dual graphic card laptop

[jochie99]

I know this is, a known issue for these kind of laptops but if someone has a fix please let me know.

I have a Hp pavillion with an AMD Radeon HD 8610G and an AMD Radeon R7 M260 graphics card. My laptop only uses the HD 8610 graphics card so it's not using its full potential. 

I already checked drivers and other settings but i can't find a solution.

[praveen196]

@jochie99 Welcome to HP Community!

I understand that the graphics card is not working.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

1. Click Check for updates and messages to scan for new updates.

1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
2. Click the update name for a description, version number, and file size.
3. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[jochie99]

Hi Praveen196

Sadly, this didn't work for me. I already used the HP support assisant to update all my drivers and today i also updated my Bios to see if this worked.

I've also been trying fixes recommended in these threads but nothing has worked yet. 

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/New-dv7-tqe-6100-CTO-Will-Not-Switch-to-AT...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/AMD-Radeon-HD-8610G-AMD-Radeon-R7-M26...

Is there even a solution to this problem or is it just good luck if you get it working again?

Thanks for the help and let me know if you need more information about my laptop and settings.

[praveen196]

@jochie99

I understand your concerns. 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!