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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎10-22-2018 10:51 AM

HP Recommended
Product: 15-f211wm
Operating System: Microsoft Windows 10 (64-bit)

My laptop  does not turn on, the screen is black and the wifi ligh is blinking, a engineer told me that the graphic card does not work and he can hit it but it is not a permanent fix, it is just for 3-7 months,  can I buy a new grapgic card to fix it? where? how much it costs?

Please I need it and I cant buy a new one now, it is not fair, I am the first and unique owner.

1 REPLY 1

‎10-22-2018 12:26 PM

HP Recommended

Hi:

 

There are no graphics cards in your notebook.

 

If a technician has determined the graphics adapter has failed, then the motherboard would have to be replaced.

 

That would probably cost almost as much as buying a new notebook.

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