Graphics Driver error message started after Windows 10 upgrade installed on Model #: G6U13UA#ABL

[Gneiss]

I recently upgraded to Windows 10 and since then, I have been receiving the following message while playing a game: "Display driver Intel HD Graphics Driver for Windows 8(R) stopped responding and has successfully recovered." 

I checked my graphics driver and it said it was up-to-date.  I have tried installling the latest drivers for my notebook model (as per the HP drivers page), the December 15, 2015 version installed with no problem, but did not fix the issue.  An error message pops up when I try to install the March and April, 2016 versions of the graphics drivers, stating that they are not compatible with my computer.

I have also tried both the HP and Intel Driver update utilities and was told that my drivers are up-to-date.  However, when I look at the properties for my Intel(R) HD Graphics Family in Device Manager, I notice that the information on the Events tab states: "Device PCI\VEN_8086&DEV_0A16&SUBSYS_227E103C&REV_0B\3&11583659&1&10 requires further installation."

I am not sure what needs updating on my computer or if this driver is incompatible with Windows 10 and there is not yet an upgrade?  Any advice or guidance would be appreciated!

My computer model is the HP Pavilion 15-p050ca Notebook PC (ENERGY STAR) model #: G6U13UA#ABL and the graphics driver is version #: 10.18.15.4279

[Mrstenter]

Hi @Gneiss,

Welcome to the HP Support Community!

I understand from your posts that you are having an issue with your HP Pavilion 15-p050ca Notebook and a error message Display drive Intel HD Graphics Drivers for Windows stopped responding and has successfully recovered. I would uninstall all that are listed in the Device Manager. Click the arrow next to Display Adapters to expand that category. Right-click on Graphics and select Update Driver Software if more than 1 Graphics adapter do 1 at a time. Choose the option to Search Automatically for Updated Driver Software.
The Notebook should find and automatically install the updated driver
After the installation is complete, restart your Notebook.

It should automatically update with a new Driver and software.

If you need to update the Display Adapters. I would follow the method of right clicking on them in the Device Manager only. This will update the drivers on your system to work with Windows 10.

Please get back to me how this goes.

If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Please click the Accept as Solution, to the right of the Thumbs up icon, if your issues is resolved.  

Thanks.

[Gneiss]

No, this did not fix the problem and it went similarly to how I tried before.  The only difference is this time I uninstalled the driver completely and selected the box to delete all software files on my computer.

After restarting my computer, the only Display Adapter available was: Microsoft Basic Graphic Adapter.  When right clicking on this, the only option was to look for hardware updates (not Update Driver Software as you suggested).  After clicking on "look for hardware updates", the graphics adapter immediately changed to the one I originally had installed: Intel(R) HD Graphics Family.

When I right-clicked on this, everything went the same as before I made my post: went to Update Driver Software, selected the automatic search, then was told my driver is up to date.  Nothing installed on the notebook. 

Do you think for some reason that the Uninstall did not work properly?  I don't think it should have reverted back to my original graphics driver so easily and without installation.

[Mrstenter]

Hi @Gneiss,

I have used this to uninstall all the Graphic drivers, it is a third party site no affiliated with HP. Please read the page in full.

 Here is a link to your drivers. I would install the first 2.

Let me know how it goes.

Thanks.

Let me know.

Thanks.

[Gneiss]

Thank you, sort of.

That worked for uninstalling the driver, however, the reinstall did not fix my original problem.

Also, I am not sure what you meant by "install the first 2".  Did you mean the first 2 on the page or the first two Graphics Drivers?  I tried both options.  The most recent Graphics Driver update Rev B (tried both April 2016 and May 4, 2016 versions) claims that my system does not have the minimum requirements to install it properly so it did not install.   Why does my computer not meet the minimum requirements when this update is posted for my specific notebook?

I am now having my graphics driver fail more often than before.  Again, this is the message I receive:

"Display driver Intel HD Graphics Driver for Windows 8(R) stopped responding and has successfully recovered."

Why does it say the driver is for Windows 8?  Is there no compatible driver for Windows 10?

[Jomeza]

I'm having the exact same problem since November 2015 and haven'tbeen able to find a solution... (17 TS Envy...)

[Mrstenter]

Hey @Gneiss, @Jomeza,

Try to uninstall all that is listed in the Display Drivers. Make sure it is both Drivers and software.  Then run this. 

Thanks.

[Gneiss]

With my drivers and software uninstalled, I tried the Windows Update Troubleshooter linked in the message (**Note that the page says that it applies to Windows 7).  When I ran this troubleshooter, the only problem was this: "Service registration is missing or corrupt - not fixed".  I am assuming this is because it was meant for Windows 7.

So, I found a Windows Update Troubleshooter for Windows 10 here.  I ran this troubleshooter and it said that it couldn't identify the problem.

Should I just convert back to Windows 8 where I didn't have any issues?  I would prefer to fix this issue, though, and keep Windows 10.

[Mrstenter]

Hey @Gneiss,

Your service registration is corrupt means your Version of  Windows Installation has an issue . I would revert back run the Windows troubleshooter, at least twice. Then try to upgrade to Windows 10.

Thanks.

[Gneiss · Accepted solution]

I reverted to Windows 8.1 and ran the troubleshooter several times, then reinstalled Windows 10.

I looked at the graphics version installed and it was version 20.19.15.4331 dated Nov 18, 2015, but it still claimed there was a graphics driver update.  I tried the update and it was version 10.18.15.4279 dated August 2015, which was the same version that was installed when I had issues (and the same version on HP website), so I reverted to the 20.19.15.4331 version.

I tried all the graphics drivers listed for my computer on the HP support page and I still had the same issues with them as I had before (either claiming my computer does not have the minimum requirements or my graphics driver crashing).

With the current version (20.19.15.4331), my graphics driver has at least stopped crashing for now, but I am assuming this is not an HP specific driver and is only basic Intel?  If so, I recommend HP look into the issue I was having if they are claiming those drivers are supposed to work for my computer, when my computer will, in fact, not accept them.