-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Graphics Issue with Windows 11? Black screen on laptop

Create an account on the HP Community to personalize your profile and ask a question
09-21-2024 08:51 AM
Was using my laptop just fine and then the screen went black - could not get it to work again. I have an external monitor which works, laptop works fine, even face id's to enter my profile.
Kicker - this happened a few week ago, which I assume was due to an update I just can not determine which one. I reinstalled Windows 11 and my laptop screen worked again. I am trying to avoid doing so, I rolled back updates from a few days ago, I can not tell that anything was updated today and as I said I was working on it and it just turned black. I checked driver in device manager - shows no update, and I even disabled and restarted, ect. I go to monitor and only detects the external screen, says everything is up to date - HELP please!
I have the P Spectre x360 Convertible Laptop PC 14-eaoxxxx Intel(R) Iris(R) Xe Graphics -
I do know that I did not have the Visual C++ installed and needed to install that to run my VPN, aside from hat it's the only recent change after I reset my laptop - which again made my screen work! I'm 100% its a software/driver issue.
09-21-2024 09:08 AM
Try updating using the intel support assistant
https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html
If you have the iris graphics chip then this is the latest driver
https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
Let me know if you need more help
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
09-29-2024 10:22 PM
Thank you - I don't know anything about chips, but I have the iris Xe but I tried to do the update for it and it still did not work. What's worse is the HP only shows the 21H2 version but I'm on 23h2 so the drivers there aren't working for me!