Graphics card not working

[DRKE64]

So I was playing some games and I randomly used the game bar to adjust my volume cause I wanted to try it out. In the performance section while I was playing league of legends I realized my graphics card is being used 0%. When I did some diagnostic test by intel it said I’m using some generic intel graphics drivers and I should use the HP specific one.I need help cause I lag often.

[DRKE64]

 

[DRKE64]

 

[Kumar0307 · Accepted solution]

@DRKE64, Welcome to the HP Support Community!

Let us try these steps to resolve this issue: 

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update.

Update the BIOS, Click here to download the latest version from HP Support site.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DRKE64]

Hey,

thank you so much for your help.

So I did everything you said but sadly the problem still exists. First I did the bios update then I did the HP support assistant update. For some reason after I updated it I opened chrome then the cpu 3D graph spiked up to 100% then went back to 3% then to 1% then it went back to 0%.

[The_Fossette]

@DRKE64,

I recommend you manually download and install the graphics driver from the below link and check.

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412/model/17046719

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[DRKE64]

Hi,

In the link there are 7 different graphics card drivers.

Which one should I download?

Thanks

[The_Fossette]

@DRKE64,

The different graphics drivers are for different versions of Windows. Check the motherboard/processor installed on your computer and install the one which applies for your computer.

You can find this information from the system info page.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!