Green Horizontal Line on Laptop screen

[Sumit1207]

I started getting a fix horizontal green line on my screen of my HP Laptop "HP Notebook - 15-da0077tx" from today.

I tried upgrading display drivers, restarted multiple times but its not going away. 

I tried to check in BIOS mode also, but there was also the line was appearing.

My warranty has just expired, please help me.

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Thanks,

Sumit 

[Sumit1207]

Is there anyone in Team HP to respond to my query? I am waiting for your responses.

[Riddle_Decipher]

@Sumit1207 If the line appears in BIOS as well, this could be an issue with the LCD/Display assembly of the laptop, and since the device is out of warranty, you've got two options:

you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal, once you have the parts you could replace it on your own using the HP Maintenance and service guide.

Or, If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Sumit1207]

@Riddle_Decipher ,  Thanks for the response, it's just a very thin green line which is appearing in BIOS as well.

 Can you please let me know what exactly was suggested in this thread privately by HP support, I have the exactly same issue?? 

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/horizontal-green-line-appearing-on-th...

Looking forward for your response.

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Thanks,

Sumit

[Riddle_Decipher]

@Sumit1207 I went through the post you've mentioned, it looks like the user was referred to phone (the community policies were changed recently, which is why we can share it in public as we couldn't do that previously, i hope that makes sense, not sure if I explained it right), that said, if your device is under warranty, I'll have to request you to do the same:

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Although, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..