Green line on my laptop screen

[Jaydeejay]

Can someone help me fix the horizontal green line on my laptop screen monitor? 

It suddenly just appear while I'm using my laptop. I've already read an article on this website regarding this problem. According to one of its comments, I should go to BIOS then check if the green line still appearing and if not I should update my driver, but unfortunately, that green line was still there, I don't know what to do to fix this. I don't even know if it is just dead pixels or what.

Can someone send me an email on how can I fix this? 
Here's my personal email address: [Personal Information Removed] 

[Dilip_18]

 @Jaydeejay

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing screen issues with the HP Notebook and you see horizontal green line on the screen. As you have checked in Bios screen and the green lines still exist. So It is a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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