HD 6620G Graphics Driver

[BruceL1949]

The graphics driver on my laptop for AMD HD6620G was corrupted during a windows 10 1702 windows update. Talked with the microsoft technical support and we had to change driver to the "Microsoft Basic Display Adapter" to get windows to load but the performance is terrible. The AMD website indicated the HD6620G was no longer supported.

Is there any available driver to replace the HD6620G? Short of doing a system recovery and going back to windows 7 is there any solution to this problem?  

[Chimney_83]

Greetings @BruceL1949, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing a graphics drivers issue and are also looking replace the graphics card. Glad to help. 

Have you run a system test on your computer? Click here. 

May I know the exact product number of your computer? Click here. 

Recommend you run HP Support Assistant to automatically install all the drivers meant for your computer. Click here. 

If you would like to download the drivers manually for your computer, please visit www.hp.com/drivers

Enter the product number of your computer to find the drivers for your computer. 

You can also try to download the driver from AMD website. 

For any part replacement options, please contact HP parts store. Click here. 

Hope this helped. 

[BruceL1949]

Thanks for the reply. Laptop is a HP DV6 SN:2CE20736FX. 

The AMD graphics are no longer supported and running the support assistand reports no drivers available. AMD has a legacy driver that supposedly should work: AMD Radeon Crimson Beta but I could not get it to work for the HD 6620G. And believe me I spent a lot of time trying.

I have also tried re-running the Windows 10 update 1072 and that did not work.

The only way I can get the computer to boot is changing the driver to the Windows common driver when in Safe Mode but using that driver is not acceptable long term.

The only way I can see out of this is to do a system recovery back to window 7, reload all my software and continue to use Windows 7.  

Your comments are appreciated.

[Chimney_83 · Accepted solution]

Thanks for the reply, please do not install any Beta drivers on any computer, it is usually meant for testers. 

Drivers for your computer are available only till Windows 8 on our website. 

Which means you would need to rely on Window update or AMD website for Windows 10 driver or HP Support Assistant for drivers. 

If you have installed the driver in the above-suggested methods and is not working, you would need to revert the OS back to Windows 7 or 8 as the drivers are available on HP website for your computer. 

Hope this helped. 

[BruceL1949]

Thanks for your help.

The winndows 10 update evidently loads a driver that will not work as a replacement for the 6620G driver. I tried re-installing the windows 10 update with no success.  All you get is a black screen at startup. I have gone back to Windows 7 and everything is working fine - fortunately I had all of my files and programs backed-up.

Thumbs down to Microsoft for not reviewing drivers and AMD for discontinuing support for a system that is not that old!

Again thanks for your help!

[Chimney_83]

Thanks for the reply and glad that the issue is resolved by reverting back to the original OS.

Please do post your technical queries on our Forums for assistance.