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HP Recommended
Envy 15
Microsoft Windows 10 (64-bit)

I recently discovered that my laptop will not play HDCP content. My computer has a Nvidia 850m

HP Recommended

Hi! @theguyinthetiej,


Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!


I understand your laptop is not playing any HDCP content.


Please refer this link to troubleshoot issues playing HD contents: http://hp.care/2eBYu7E


If the issue still persists please provide the serial number and product number of your laptop in a private message.


I will get you the updated drivers for your laptop.




Please keep me updated.

Cheers! 🙂

I am an HP Employee

HP Recommended

Sent PM. Already tried this and already tried the drivers made available on HP's support page for my device.

HP Recommended

Hey there! @theguyinthetiej, thanks for the response.


And thank you for providing the details.


Please update the graphics driver using this link: http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72370.exe


Also please follow the steps recommended below.


Make sure the system uses one digital video cable (HDMI or DVI).
Only connect one HDCP display device to the video system while watching the movie. Do not attempt to watch the movie on a second display device.
Set the display resolution on the computer to 1920 x 1200 or less.
Remove any cable adapters and use a direct DVI to DVI connection or HDMI to HDMI connection.
Does the monitor support HDCP? VGA connections are not supported and some of the first generation DVI monitors do not support HDCP. If your monitor is several years old, find out if it supports HDCP by looking at the product specifications. If your monitor (or connection) is not compliant, you can view the movie at a lower resolution and not receive the error. See the following Workaround section.
Certain HP monitors with auto-pivot might need to have the auto-pivot feature disabled or the computer attached to the monitor is using the latest version of HP My Display software. For more information, see Content Protection Messages Interrupt Blu-Ray or HD DVD Movies .
If the problem persists, the cable might be bad or damaged or the monitor might need servicing.



Please let me know the outcome.

Have a great day! 🙂

I am an HP Employee

HP Recommended

That driver didn't work. Also, I'm only using the built-in display.


Install Error .png

HP Recommended

Hi! @theguyinthetiej, thanks for the response.

And thanks for trying the steps out.

Please try the steps recommended below.


Download the Intel driver from hp.com and extract the package.
Extract the zip file somewhere easy to find, e.g your "Desktop".

Go to Device Manager
In "Display Adapters" find "Intel(R) HD Graphics"
Right click on it and go to "Properties"
Now new window should appear.

Click "Driver" tab
Then click "Update Driver..." button.
A new window will appear.

Now click on "Browse my computer for driver software"
It's will show you next page.
WARNING: DO NOT click on "Browse" here! Ignore this form!

Click on "Let me pick from a list of device drivers on my computer"
In this window click on "Have Disk..." button.
A window pop's up to find the driver

Navigate to the extracted driver folder
Go to the "Graphics" subfolder
Click on the igdlh64.inf 
It's should go back to the last window with only one driver to choose from
WARNING: Name of INF file might be different!

Select that only driver and click "Next.."

If system offer to restart your PC I recommend to do that.


Please let me know the outcome.

Have a great day!:)

I am an HP Employee

HP Recommended

I'm searching around trying to solve a similar or identical problem on my Zbook G3.  I'm on the NVIDIA Quadro M1000M graphics card full time, and presently staring at the NVIDIA Control Panel, which, under the "View system topology" and further under "Laptop Display" say that HDCP is "Not Supported".  I know that I used to be able to play movies when I was on the integrated Intel graphics.  Is there no way to enable or support HDCP on NVIDIA? My drivers are up-to-date.

HP Recommended


Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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Thank you

I work on behalf of HP
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