HDMI Port Not Working

[kassieme]

Hi:

I use a HP monitor connected via an HDMI cable to my HP Envy 17m laptop for about 3 years now. Yesterday, randomly, my computer stopped detecting the additional display. I power cycled both devices, checked the cord, tried a different monitor and cord, and checked the display drivers for updates. Nothing worked and my computer will not detect the additional monitor.

On another note: My type c port stopped charging my laptop about a year ago. Is this  a known issue for HP Envy laptops? Can someone help me?

[A_Gayathri]

Hi @kassieme,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with two separate issues. Let's tackle them one by one.

HDMI Port Not Working

Check Display Settings: Sometimes, the issue might be with the display settings. Right-click on the desktop and select Display settings. Click on Detect to see if the laptop can find the external monitor.

Update Graphics Drivers: Ensure that your graphics drivers are up to date. Go to Device Manager > Display adapters, right-click on your graphics card, and choose Update driver. Alternatively, you can visit the manufacturer's website (NVIDIA, AMD, or Intel) for the latest drivers.

Check for Windows Updates: Sometimes, a Windows update can fix hardware issues. Go to Settings > Update & Security > Windows Update and check for updates.

Hardware Issues: Since you've tried different cables and monitors, the issue might be with the HDMI port on the laptop itself. If possible, try connecting your laptop to a different external monitor or TV to rule out issues with the current monitor.

BIOS/UEFI Update: Sometimes, updating the BIOS can resolve hardware issues. Check HP's support website for any available BIOS updates for your model.

External Monitor as Primary Display: Try to set the external monitor as the primary display. Go to Display settings, select the external monitor, and choose Make this my main display. 

Type-C Port Not Charging

Check the Charger and Cable: Ensure that the charger and cable are functioning properly. You mentioned it stopped charging about a year ago, so it's possible that the issue might be with the charger or cable itself.

Update Chipset Drivers: Outdated chipset drivers can sometimes affect charging capabilities. Go to Device Manager > System devices, right-click on USB Type-C, and select Update driver.

Check Power Settings: Go to Settings > System > Power & sleep and ensure that the power settings are configured correctly.

Inspect the Port: Look for any physical damage or debris in the Type-C port. Use a can of compressed air to clean it gently.

Refer to this document: HP ENVY - 17m-ce1013dx User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.