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‎09-30-2024 10:18 AM - last edited on ‎09-30-2024 01:32 PM by Retired

HP Recommended
Product: HP USB-C Dock G5

Hi, I have bought a docking station two days ago. The second day that I used it, the HDMI and display port didn't work. I installed new drivers, used different cables, reset the monitor but nothing changed. Can someone help me? Thanks

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‎09-30-2024 11:16 AM

HP Recommended

This model series indicates that it has DisplayPort, so check that you have updated graphics drivers

 

HP Pavilion Plus 14 inch Laptop PC 14-eh1000 series specifications | HP® Support

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

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3 REPLIES 3

‎09-30-2024 10:25 AM

HP Recommended

Hi @Simone1803 

 

That depends on the computer model, if it has a USB-C port compatible with DisplayPort.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎09-30-2024 11:09 AM

HP Recommended

My laptop( hp pavilion plus laptop 14-eh1007n) is compatible with display port and the first time that I used this docking station, it works. So I have no idea

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‎09-30-2024 11:16 AM

HP Recommended

This model series indicates that it has DisplayPort, so check that you have updated graphics drivers

 

HP Pavilion Plus 14 inch Laptop PC 14-eh1000 series specifications | HP® Support

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
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