• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
HP Recommended
Pavilion 15-eg2373CL

Hi, I have a Pavilion 15-eg2373CL (6W540UA) laptop and I want to connect two external monitors simultaneously: one using the HDMI connector and the second via the USB-C connector. I understand that my laptop can deliver video through the USB-C connector but I can't find information about whether it is possible to use two external monitors this way. Does anyone know if this is possible? 

 

thanks.

2 REPLIES 2
HP Recommended

@analog-guy 

 

I can't find official specs of the  HP-15eg2373CL BUT it should have same PORTS as the following machine

 

           HP Pavilion 15-cs2073cl

 

It ONLY has 1 hopeless USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


Regards

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thanks for your answer! but that laptop is a much older model than mine (my laptop includes a 12th generation intel microprocessor).

According to the manual, it does deliver video via USB-C (screenshot of the user manual downloaded from the HP website):

 

especificaciones-hp.png

 

However, it does not specify anything about whether it can be used simultaneously with another screen that connects with HDMI.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.