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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎07-29-2016 03:14 PM

HP Recommended
Product: HP ENVY 13-d008na
Operating System: Microsoft Windows 10 (64-bit)

My product number is P0R94EA#ABU

 

My laptop auto-installed updates for Windows 10. All had been working fine but on restart the external monitor was not being picked up any more on HDMI.

 

Please assist urgently.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2016 04:21 PM

HP Recommended

Detected and fixed by HP troubleshooter

View solution in original post

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2 REPLIES 2

‎07-29-2016 04:21 PM

HP Recommended

Detected and fixed by HP troubleshooter

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‎07-30-2016 09:48 PM

HP Recommended

I'm having the same problem.  What was the fix recommended by the HP support person?

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