HDMI port not working after windows update

[Diego_79FR]

Hi, 

I used to plug my laptop to my Toshiba LED TV via the HDMI port to watch movies and surf the net, but since last windows update, no signal seems to come out from the port.

I tried changing the cable, another screen, updating intels drivers, HP software updates and still no signal from the HDMI.

I do not even find any trace, icon or option of an HDMI in my windows configuration, sound options...

Can someone help me pleaase 🙂

Thanks!

[The_Fossette · Accepted solution]

Hi @Diego_79FR,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the HDMI port is not working after a windows update.

Don’t worry, I assure you I will try my best to get this sorted J

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

I recommend you to update the bios and the chipset driver from the below link and check if it helps.

http://hp.care/2nikIQ9

If the issue persists, please check and install all the windows updates and check if it helps.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Diego_79FR]

Hi The Fossette,

thanks for your quick reply, it's much appreciable to have such a good support!

The port is working fine for the moment, but it takes several times of plugging & unplugging for the port to be linked with the TV... I figured out that it works better when I unplug all wireless adaptors from USB ports (mouse & keyboard). May be my laptop does not like to have plenty of things plugged ate the same time 😛

I've seen the chipset section of the link you gave me, there are 6 chipsets drivers inside, what do you think I should choose from?

Is there any intelligent assistant HP utility that can just check my whole laptop and update all the necessary drivers for me?

Thanks!

[Riddle_Decipher]

@Diego_79FR

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I'm glad it's working for you, that said, yes, there is an intelligent assistant HP Utility called HP Support assistant.

If that doesn't help though, you can manually download all of the drivers available on the hp website (Only the ones that apply to your PC will be installed).

I hope that answers your queries,

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!