HDMI to VGA problem when plugged to a projector, projected image is pink

[Europa192]

I work at a school and have recently upgraded my laptop to a brand new HP Pavilion two weeks ago. However when I connect my laptop up to any of the generic Casio projectors in the school (via an HDMI - VGA adaptor) the projected image has a pink hue. This had happened on multiple smart boards (Promethean) and projectors, and with two brand new HDMI - VGA adaptors: no-one else's laptop has the same issue. This leads me to believe I need a certain driver updated or installed? The school IT technician tried updating some of my drivers to see if this would help, but no luck.

[KrazyToad]

@Europa192

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns

Do you face the same issue when you connect external monitors like TV?

I suggest you download the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

The HPSA will automatically search for all the latest drivers for your Notebook 

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Try the projectors again and let me know how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Europa192]

Hi, thanks for your message!

I have no problem connecting to my TV. I did have the same problem of the screen being pink when connecting to a computer monitor. I have already downloaded HP assistant and done as you've suggested, this fixed the problem with the computer monitor but I am still having problems with the projector!

[KrazyToad]

@Europa192

Thanks for keeping me posted

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you