11-21-2016 07:39 PM
After an update from Windows 8 to Windows 10, my touch screen stopped working. Clearly this is a very common problem that has afflicted countless Windows users who did the same thing. Does HP have a solution for reinstalling HID- Compliant Touch Screen driver? There's tons of reported fixes on the Internet but the few that looked reasonably safe to me, haven't worked and "HID - Complaint Touch Screen" is no where to be found in Device Manager as it used to be.
On a side note, I have another identical HP notebook that survived the upgrade and works fine.
Any help would be GREATLY appreciated. TIA
11-23-2016 08:27 AM
Thanks for stopping by the HP Support Forums! :) Good day. :) I understand that you are looking for assistance touchscreen issues after a Windows 10 upgrade. It will be a genuine pleasure to assist you here. :)
You’ve done your bit of copious and extensive research before posting your query in the HP forums. Kudos to you for that. :) Great Job! You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.:)
First off, we need to figure out if the issue is software or hardware related.
For better clarity, I’d require more information regarding this. Please let me know the complete model# of the unit to assist you better.
- Is it windows 10 64 bit or 32 bit?
- It looks like a driver issue with the computer’s touchscreen which is missing.
Please perform a hard reset from this link: http://support.hp.com/us-en/document/c01684768
Then please run complete F2 system diagnostics from this link to ensure that the touchscreen hardware is fully functional: http://support.hp.com/in-en/document/c03467259
Once it is established that the touchscreen diagnostics passed, please visit this link for further assistance: http://support.hp.com/in-en/document/c03488148 Then please update the bios, chipset and graphics card drivers from this link: http://hp.com/drivers if available. (The bios may not be available. Please update the drivers that are available for chipset and graphics card.)
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee
05-31-2017 01:10 AM
You can try to use troubleshooting to automatically fix it at first. This may help to scan your hardware error and then fix it.
Of course, check the windows update, maybe it can find the touch screen driver and install it for you.
And also, you can use some driver scanner software to scan your computer, it will help to recommend the right driver. From this page, you can learn more about what is HID touch screen and how to solve it: https://www.driverdr.com/windows10/fix-hid-compliant-touch-screen-driver-issue-after-upgrade-to-wind...
If there is no windows 10 drivers, you can install the latest drivers with compatible mode. Find the solution from here: https://www.driverdr.com/windows10/install-compatible-windows-7-8-drivers-on-windows-10/
07-27-2017 06:07 AM
I upgraded my HP Pro 610 tablet from Windows 8.1 to Windows 10. All seemed to go as expected, the tablet ran just fine. After 6 months, the I2C HID driver, that controls the touch screen didn't start and failed with an error code 10. I have been reset and reinstall windows 10 twice and accordingly install driver too but same issue
Is there any solution to this problem? . No driver update available from microsoft.
Device Manager dumps follow: