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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-21-2016 07:39 PM

HP Recommended

After an update from Windows 8 to Windows 10, my touch screen stopped working.  Clearly this is a very common problem that has afflicted countless Windows users who did the same thing.  Does HP have a solution for reinstalling HID- Compliant Touch Screen driver?  There's tons of reported fixes on the Internet but the few that looked reasonably safe to me, haven't worked and "HID - Complaint Touch Screen" is no where to be found in Device Manager as it used to be.

 

On a side note, I have another identical HP notebook that survived the upgrade and works fine.

 

Any help would be GREATLY appreciated.  TIA

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