HID Compliant Touchscreen Driver Missing

[TTRRMahannah]

Like many other posts, after an update this computers touch screen stopped working. I have scoured forums trying multiple solutions.

HP Pavilion Laptop 15-cs3010nr

Intel Core i5-1035G1

Windows 10 20H2 64-bit

• I have already gone to my device manager and had to view "Hidden devices". I found it there but could not enable it.

• I then deleted it expecting it to be reinstalled upon going to "Action>Scan For Hardware Changes". After that didnt work,

• I tried to restart the computer and it still will not re-install. 

• Ive gone to the BIOS to see if the touchscreen works there, it does not.

• Ive also checked under Mice and other Pointing devices as well as several other categories and while some other users were able to find a USB Touchscreen option, I do not see this anywhere.

• Ive also run all recent windows updates.

How do I fix this or manually download the driver. The HP support and driver download site seems to be no help in this regard.

Thank you

[Echo_Lake]

@TTRRMahannah

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HID-Compliant Touchscreen Driver Missing.

I appreciate your efforts to try and resolve the issue, to resolve this issue, update the HP Wireless Button Driver by downloading and installing the following SoftPaq:: https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94611.exe
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TTRRMahannah]

Thanks for the suggestion, however, this didnt seem to do anything. I tried running it as admin and rebooting the PC as well as installing all optional updates. I also tried deleting the Wireless Button Driver and then running the executable. The Wireless Button Driver did reappear but the HID Compliant Touchscreen Driver did not.

[Echo_Lake]

@TTRRMahannah

Thank you for posting back.
 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team, you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.