HID-Compliant touchscreen driver missing

[Vinayambure]

i have tried multiple time to download HID-touch screen driver, but not getting any solution, tried everything, also formatted and installed new windows but still same issue, this driver is not appearing, my touch screen is not working, what kind of service providing by HP, this is totally **bleep** service they providing, trying from last 1, 2 months, also your technical team don't have any knowledge about this issue, what kind of technical support team u r working with, contacted many times to hp, also visited nearby service center, they also not helping anything, they told to format and re-install windows, did that, still same issue, don't know what to do, are you really helping me or not just tell me clearly, if not then i will raise complaint against hp team.

[WAWood]

Of course the drive is missing -- because you most likely made install media from an MS down load.

Your installation of Windows but NOT using HP OEM media was a BIG MISTAKE! Why? Because the customer hardware included with HP laptops requires HP drivers for full functionality and the drivers installed from MS media are only generic ones that provide basic functionality.

Why? Because the customer hardware included with HP laptops requires HP drivers for full functionality and the drivers installed from MS media are only generic ones that provide basic functionality.

One or more functions is not going to work properly or at all -- and this will be entirely because the wrong drivers have been installed. As long as you have those drivers, functionality will be missing from the laptop -- so some stuff is not going to work.

The ONLY way to fix this is to install from media created from the HP CLoud Recovery tool.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:

https://www.youtube.com/watch?v=xmtXOU40vxk

You use the Microsoft Store to download the actual tool:

https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Here's a video from HP Support about using the Cloud Recovery Tool:

https://www.youtube.com/watch?v=P7AwuKNJKS4