HID ELAN EzTouchFilter and Integrated Sensor Solution issues (touchscreen not working)

[Mymymylo]

Hello there,

I have been having this issue for a while now.

Ever since a windows update some time ago, my keyboard, trackpad and touchscreen have stopped working.

After addressing this issue, the drivers, and getting into the problem, I found out a quick fix.

By disabling the Intel Integrated Sensor Solution, and restarting, the keyboard and trackpad started working again.

Unfortunately, the touchscreen did not. 

I waited for more than 6 months with regular software and driver updates to see if the issue will resolve itself but it did not.

I started investigating this issue again today and it turns out a lot of people have this problem and they usually either give up or service their laptops even though its a software/update issue. I am not one of those people.

I came across a sort of helpful post on the forum about this: 

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/ELAN-EzTouchFilter-HID-I2C-Touchscree...

But the support there also gave up just like the user. But, later on someone else cracked that it is "about the Power Data on the HID device 'I2C HID Device' and changing the power state from D3 to D0 - When I disabled/enabled the IC2 HID Device, the power state changed, then the HID-compliant touch screen appeared in the Device Manager and the touch screen worked".

So this is definitely a software glitch of some sort or whatever. 

I need someone to guide me how to do this - so I can get the EzTouchFilter to work (now it says the device cannot start). 

Please dont ask me to reinstall the drivers, or check for updates or to see if the touchscreen is working in BIOS because I have been through all of this and those are not the answers. 

I would really really really love to have my touchscreen back. I cant service it because i got it in the US and live in Serbia now. 

I know Im not the only one with this issue but it seems no one wants to actually tackle it. Please...help me. 

[Riddle_Decipher]

@Mymymylo Greetings from the HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, I suggest we perform a hardware test on the device, to ensure this isn't a malfunction, to be on a safer side, and since you feel this is to do with the settings/driver, I suggest you create a new user account as well, to check if that helps!

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[ANANCHUMATC]

Riddle_Decipher

Product: HP Pavilion x360 - 14-ba157tx
ProductID: [edit]
S/N : 3PF54Pa
Operating System: Microsoft Windows 10 (64-bit)

I also have problem same as Mymymylo, After windows auto update and istall  "Integrated Sensor Solution Driver V 3.1.0.3524" my keyboard and touchpad cannot working. Now I try to disable that device so it is ok now.

What should I do next?

ANANCHUMATC

[Riddle_Decipher]

@ANANCHUMATC If the issue is resolved by disabling a certain driver, we may be need to create a new user account and check if that works, to avoid any software conflict that could be causing this issue, also, did you run the hardware test suggested to the OP? keep us posted and welcome to the HP Community. 🙂