• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-18-2022 03:35 PM

HP Recommended

Hey y'all, 

 

Bit of a strange situation. I had been deploying G2 docks for a long time but noticed the newer G5 model. I set up a user at my company with the HP G5 USB-C dock. Everything works except the displays. Any monitor I plug into the dock will show up in device manager with detailed information on the monitor, but the screen will remain black / blank regardless of any display settings I choose. 

All of the monitors work fine when I plug them directly into the laptop HDMI port, but none of them work when I plug them into the G5 dock. The G5 dock is plugged into a HP EliteBook 1040 G6 x360 model. I tested both of the USB-C ports on the laptop, same issue on each one. 

Power cycled the laptop and dock. Tested 3 different monitors, all HP brand. Updated windows. Updated graphics drivers. Downloaded the displaylink drivers for the 1040 laptop from the hp website. Tested different resolution settings on the monitor. Disabled it in display settings then re-enabled it. Nothing works! 

Any ideas would be great. Thanks! 

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.