HP 14-b109wm Sleekbook Touch Screen not working

[SivaKumar48]

Hi,

My laptop touch screen stopped working long back (3 years before). The display is working fine without any issue. At that time I was having windows 8 which came with laptop. Now my hard disk gone bad and I replaced new hard disk and it has windows 10 on it.

Now I need to make my laptop's touch screen working.

I tried all the troubleshooting steps in HP links and few fourms. Nothing helped. Not sure if the problem is with the touch  screen cable. Do any one know how to identify if the problem is with touch screen cable?

When I was trying the different troubleshooting steps, below are the few which I couldn't complete due to its not enabled: 

1. Device manager -> Human Interface Devices ->HID-compliant touch screen -> Right click and Properties -> "Allow using this device when power up" this option was grayed out and couldn't change it.

2. Also "Rollback Driver" option also disabled and unable to click it.

3. When trying to calibrate, no response in the screen for touch.

4. Tried to perform a touch screen diagnostic test in HP Hardware Diagnostics. But, "Components test" option was not available.

With this, anyway I can find out what's the problem area?

[TEJ1602]

@SivaKumar48, Welcome to HP Support Community!

Did you check if the touchscreen works in the BIOS Screen? 

• This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
• If it doesn't work, this could be a hardware malfunction.
• If it works, please use the HP website to download all the latest drivers for your device using this link: click here

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SivaKumar48]

Hi,

touch screen not working in bios as well.

i downloaded hp hardware diagnostics tool and tried. Even in that, touch screen testing was not available.

[TEJ1602]

@SivaKumar48

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your PC.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SivaKumar48]

Hi

thanks for your response.

if I replace touch screen cable will it help?

 I m sure the display is good. Any other hardware which might gone bad other than these two?

[TEJ1602]

@SivaKumar48

That can only be answered by the service center or the support team. The PC needs to be checked.

Thanks for understanding!