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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP 15-f387wm maintenance guide

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02-16-2024 06:38 AM
Hi everyone.
I need HP 15-f387wm maintenance guide. The one that presented on the page of the product is not appropriate.
That manual that you can download here has a name - c04763999.pdf
Here you can see that the top processor for notebooks is A8-6410 and it only comes with Touchscreen.
The difference is that my HP 15-f387wm comes with A8-7410. It comes with touchscreen also.
The fact is that I know that such guide for my notebook exists, I saw it with my own eyes a couple of months ago!! But I forgot where I found it 😞
In that guide the top processor was A8-7410 and the second top processor was A8-6410 and notebooks with A8-6410 supposed to be without touch screen. For example HP 15-f215dx has A8-6410 without a touch screen. But you cannot download the correct maintenance guide for this notebook also. You will find again that c04763999.pdf on the product page. So please, where I can find a proper maintenance guide? I need part numbers from there, ect.
02-19-2024 06:53 AM
Hi @Xeon3470,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are looking for a maintenance guide for your Laptop.
Kindly refer to this link for maintenance guide for your laptop and let me know if that resolves the issue.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
02-22-2024 01:50 AM - edited 02-22-2024 01:51 AM
Hi!
I have the feeling that you have never read my post before answering.
I wrote twice on it that c04763999.pdf is not what I needed yet you send me the link on this file as an answer.
I've solved my problem myself by founding an excelent service which provided by the site partsurfer.hp.com
03-04-2024 07:15 AM
Hi @Xeon3470,
I am sorry to hear that the above steps did not help much as those were the only options for support but i do appreciate your efforts in getting the issue fixed.
Happy to hear that the issue has been resolved and If you need further assistance feel free to reach out to us.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee